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Privacy Policy

PRIVACY POLICY

We value our relationship with you and in order to honor the same, The Diet Channel (also referred to as “[www.thhedietchannel.in]” or “Website” or “us” or “we” or “our”) is completely dedicated in protecting the privacy of the user (also referred to as “User” or “you” or “your”). We adhere to the ethical standards in gathering, using, and safeguarding any information you provide.

This Privacy Policy (“Privacy Policy”) governs the use of the Website managed by us and used by the User for availing the services pertaining to the personalized nutrition/dietary protocols /plans (“Services”). This Privacy Policy applies only to the Website managed by us and doesn't apply to any third-party websites, services or applications, even if they are accessible through our Website.

At The Diet Channel, we ensure that the User’s confidentiality is always maintained and in furtherance of our objective, we strictly adhere with data protection laws of India, which are established in accordance with the Information Technology Act, 2000 (“IT Act”) and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”).

Please read this Privacy Policy carefully before availing our Services. 

PURPOSE

The purpose of this Privacy Policy is to explain how we gather, use, store and disclose the information provided by the User at the time of availing our Services. This Privacy Policy is to explain our position concerning the privacy of our Users and the effective application of such privacy viz a viz this Website. We assure that the information provided by you at the time of creating customer account with us and the in comprehensive consent form (“Consent Form”), shall be used in a sensible and careful manner in accordance with this Privacy Policy.

COLLECTING AND USING YOUR INFORMATION

We understand that it is vital to protect the information provided by you to us. We may collect, and store information provided by the User for creating customer account on the Website, in the Consent Form and information collected as a consequence of availing the Services or due to any updates or changes made by the User to the information.

Generally, the following information is provided to us by the User:

  1. name, age, email address, gender, location, phone number, password;

  2. physical (including height, weight, body fat, measurements etc.), physiological and mental health condition;

  3. medical records and history

  4. eating and sleeping pattern and lifestyle habits and details of physical activities;

  5. information provided to us when the User contacts us for help etc.

The said information collected from the Users could be categorized as ‘Personal Information’, and ‘Sensitive Personal Information’ under the IT Act read with SPI Rules. For the purpose of this Privacy Policy the term ‘Personal Information’ and ‘Sensitive Personal Information’, will bear the same meaning as defined under the IT Act read with SPI Rules and shall be collectively referred to as “Information”. The Information is stored by us and is used to provide Services to the User that fits to the needs of the User. The User must ensure that the Information provided to us is up-to-date personal information. Further, we are not responsible for any inaccurate information provided to us by the User, which may affect our Services provided to the User.

We may use the Information collected form the Users from time to time as required, to provide the User with the Services.

INFORMATION COLLECTED AUTOMATICALLY

In addition to the Information, we may receive and store certain types of information, including but not limited to, IP address, User’s operating system, browser, search terms, cookies, etc. We may analyze this information to improve and enhance our Website interface.

We use an outside payment processing company to bill you for availing our Services. These companies do not retain, share, store or use personally identifiable information for any other purpose.

USER’S CONSENT

We believe that, every User of our Services must be in a position to provide an informed consent prior to providing any Information required for the use of the Services. By visiting our Website and/or availing the services the User expressly consents to our collection, processing, storing, disclosing and handling of the Information, as set forth in this Privacy Policy now and as amended by us from time to time.

Processing, the User’s Information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India, your information will be collected, transferred, processed and stored in accordance with the applicable data protection laws of India.

HOW WE USE THE COLLECTED INFORMATION

We will collect and retain the User’s personally identifiable Information only for the purposes mentioned below:

  1. to the extent necessary to fulfill our obligation arising from your requests for our Services.

  2. to improve our Website's functionality and to customize your future experience with us.

  3. to communicate with you for consultation purposes post providing the Services.

  4. to verify your identity and perform checks to prevent fraud.

We will never sell or otherwise pass on the User’s Information to any third party without User’s consent, except:

  1. when required by law or similar legal process;

  2. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;

  3. with our trusted services providers who work on our behalf, do not have an independent use of the Information we disclose to them, and have agreed to adhere to the rules set forth in this Policy;

  4. with third party service providers in order to personalize the Services for a better User experience and to perform behavioral analysis.

We will occasionally send email notices or contact you to communicate about our upgraded and new services. If you no longer wish to receive such communications distributed by us, you may opt-out by using the unsubscribe link located in the email message.

SECURITY AND SAFETY

We take reasonable security measures to protect the Information that we collect from the Users from unauthorized access, use or disclosure. We provide adequate safeguards to protect Information we collect, process and maintain. For example, we limit access to the Information to authorized employees only who need to know that Information in order to operate, develop or improve our Services. Please be aware that, although we endeavor to provide reasonable security for Information we process and maintain, no security system can prevent all potential security breaches.

However, once we receive your Information, we will do our best to ensure that our systems are functioning properly and will use reasonable and customary efforts to protect that Information.

CHANGES TO THE PRIVACY POLICY

We may revise this Privacy Policy from time to time to cover new situations. Any Information that we collect is subject to the Privacy Policy in effect at the time such Information is collected. Post such changes, if you continue to use the Website then it shall be deemed that you have accepted the modification made in the Privacy Policy.

It is your responsibility to check the Policy regularly to ensure that you agree with it.

To ascertain the last date of amendment of the Privacy Policy, kindly look at the date mentioned at the bottom of the policy under the head 21 October 2022.

QUESTIONS AND CONTACT INFORMATION

In case of any further clarifications pertaining to the access, correctness, amendment, deletion of any information as received by us from or about you or to register a complaint, or simply for want of more information, then contact the Grievance Officer through e-mail at [info@thedietchannel.in].

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